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Answers to Frequently Asked Questions come from commonly
logged support calls. Based on the frequency of the requested
solutions to these calls determines the questions that are posted
on this page.
REMINDER: all Logscan and Ezlog software
products contain extensive help that can be accessed by pressing
F1 or through menus
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Logscan
Family
How do I install a workstation
if my company is a networked installation?
- if your company was installed as a network installation
(multiple users are able to audit logs) then go to windows explorer
from the computer you intend to use as
the new workstation and locate the network "Logscan" folder
i.e. "F:\Logscan" and locate a folder under it called "Install".
Open this folder and double click on "Setup.exe"
accepting all defaults. Your workstation will automatically be installed
and setup with an icon located on your desktop.
I received a CDROM for Logscan
and I'm already a customer, what should I do?
- the disk is an upgrade for the overall system that
you'll receive based on a request or support package. Before installing
the upgrade you should perform a clean-up
and then make sure all users are out of the system. Insert the CD into
your CDROM drive (install from a workstation if a network installation) then
from the menu that appears on your screen,
choose upgrade. If your prompted to insert the license disk, insert
the new floppy disk that accompanied your Logscan
CDROM disk, changing the company name that appears in the box (if desired)
and remove all disks when finished.
Logscan tells me the scanner
can not be found, now what?
- if you're using a twain
scanner that is using a SCSI card as an interface, the most probable
cause is the computer was booted up without the scanner being turned
on first. Turn your computer and scanner off, next turn your scanner
on then turn on (boot) your computer.
Can
I install my data on a network even though I'm not a network installation?
-YES... Many companies do this to back up their
data with their regular network backup. It requires changing a few settings
in your configuration and copying your
current data to the location (must be a mapped drive on a file server)
you choose. It's requested that you contact Scanware Technical Support
to assist you for a smooth transition.
I click on the Logscan icon
and nothing happens and I'm a network installation, what's wrong?
- Over the years we've found the most common
answer is that your workstation lost the connection to the server or
lost the mapping. Contact your IT department
to verify if your computer is able to connect to the server and if you
can get to the Logscan directory, contact Scanware Technical Support
for other possible causes.
Ezlog
Family
When exiting the program
sometimes, I see something installing to Ezlog on my screen. What is
this?
-When you're connected to the network with Ezlog Machine
or Ezlog Scan, it automatically checks for updates, downloads them if
necessary, then installs them when you
exit the program. This is normal and keeps you from having to upgrade
the program manually.
How do I view my logs or
run reports online?
- No matter what flavor of Ezlog your using,
all companies access through the same portal. You can get there from
any computer that is connected to the internet
by opening a browser such as Microsoft Internet Explorer® and typing
in the following address, "www.logscan.com" From there you'll
need to enter your user name and
password. If you don't currently have a online account and you're a
Ezlog Family customer, contact Scanware Customer
Support to request one.
I forgot my online access
user name or password, now what?
- for security purposes we require you to
contact Scanware Customer Support to assist
you. They will be happy to assist you and can be reached during our
normal business hours.
